Returns and Refunds

February 2026

60-Day Satisfaction Promise (from Delivery Date)

Every order that you place with us is fully protected by a 60-day 100%
money-back guarantee.

Return the product

Make sure to follow the simple 3-step process below in order to be
refunded for your order.

• 1. Make sure you are still in the 60-day period after your order was
  shipped. If you don't know when this was, search your email for your
  shipment date or check your order slip.
• 2. Send us an email so we are aware you're requesting a refund. This
  step is very important. Make sure to add “Refund Request” in the
  subject line of your email so you gain time and get helped by the right
  person.
• 3. Send all your bottles, both empty and unopened, to our returns
  address below. No return label is required and you need to cover the
  shipping. Email us the tracking ID of your return to ensure speedy
  treatment.

Add a note to your order that includes:

• ● Your full name
• ● Your order number (check your email for this)
  
• ● Your email addressed used for your order

Send your product return by mail to:
285 Northeast Ave, Tallmadge, Ohio 44278

Please keep in mind that we do not support the return shipping costs.

If you purchased a digital product from us:

If for any reason you are dissatisfied at any time during the 60 days after
purchase, simply send us an email and we’ll process your refund immediately.

As a thank you for giving Herpafend a try, you can keep the product.
Finally, and this is totally optional and at your discretion, we sure would
appreciate it if you would include some explanation for why you’re requesting
a refund, so we can work to make the product better.

We want you to be completely satisfied and we appreciate your feedback.

If you have any questions about the product, contact us at
[email protected] and we’ll get back to you in less than 24 hours.

Order Self Service: https://buygoods.com/orderlookup

What Gets Refunded

Eligible Amount: Product price paid. Shipping & handling are included in the
total price and are non-refundable. Shipping Insurance is not refundable.
Refunds are issued to the original payment method only.

Keep-the-Product Option (Partial Refund)

If you prefer not to return the product, we may offer an optional partial refund
with no return required. Accepting this offer closes your order and ends the
right to a further return. This option is discretionary and based on order history
and usage feedback.

Processing Times

Inspection & approval: typically 3–5 business days after the returned
package arrives at our facility.

Bank / issuer timing:

• ● Credit Card: 5–7 business days
• ● Debit Card: 5–10 business days
  

A confirmation email will be sent once your refund is processed.

Eligibility Limits

To keep pricing fair for all customers:

• ● Only one refund per product per household within a 12-month period.
• ● Bulk or reseller orders are not eligible.
  
• ● Suspected misuse (e.g., repeated returns or altered items) may require
  verification or be declined.
  

In some cases, we may request additional proof of use or verification details,
such as:

• ● Photos of the received product,
  
• ● Order verification or payment confirmation,
  
• ● Brief information about how the product was used, including frequency,
  duration, or combination with other supplements.
  

These details help us confirm the legitimacy of the request and better
understand product usage patterns, as many customers report optimal results
when following the recommended usage instructions. Eligibility and final
approval for any refund are determined in accordance with the criteria outlined
in this Refund Policy.

Every order that you place with us is fully protected by a 60-day 100% money-back guarantee.

Here’s how it works:

If you purchased a physical product from us:

If for any reason you are dissatisfied at any time during the 60 days after purchase, simply send us the product back by mail to the address you’ll find below.

Once we receive your product, we’ll start processing your refund which will take between 3 to 5 days.

To be eligible for a refund, your refund request should come no later than 60 days after we shipped your product to you. You can find the date on the package when you receive it or inside your confirmation email.

Send your product return by mail to:
285 Northeast Ave, Tallmadge, Ohio 44278

Please keep in mind that we do not support the return shipping costs.

Follow these steps to get a refund:

1. Fill the Return and Refund Form you received with your order.

2. Send us back the product at the above address.

3. Please be patient, we’ll refund your order in no time, once we receive your package. We’ll also send you an email and let you know it has been done.

If you purchased a digital product from us:

If for any reason you are dissatisfied at any time during the 60 days after purchase, simply send us an email and we’ll process your refund immediately.

As a thank you for giving Herpafend a try, you can keep the product.

Finally, and this is totally optional and at your discretion, we sure would appreciate it if you would include some explanation for why you’re requesting a refund, so we can work to make the product better.

We want you to be completely satisfied and we appreciate your feedback.

If you have any questions about the product, contact us at [email protected] and we’ll get back to you in less than 24 hours.